Refund & Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a straightforward returns process.

Return Window

You have 14 days from the date of receipt to request a return. To be eligible, items must be unused and in their original condition.

Health & Safety

Due to the nature of our products — professional nail drill bits, scissors, nippers, and cuticle instruments — we cannot accept returns on items that have been used. This is strictly for health and hygiene reasons.

How to Return

1. Contact our customer support team to request a return
2. Post the item(s) back to us in their original packaging
3. Once we receive and inspect the item(s), we'll process your refund

Refund Processing

Approved refunds are issued to the original payment method used at the time of purchase. Please allow a few working days for the refund to appear in your account, depending on your payment provider.

Questions?

If you have any questions or concerns about the returns process, our customer support team is here to help:

• Email: info@efilebits.co.uk
• Phone: 01274 066322